Frequently Asked Questions
Everything you need to know about our legendary hats and apparel.
How do I determine my correct hat size?
To find your perfect fit, measure the circumference of your head about one inch above your eyebrows using a soft measuring tape. Consult our comprehensive Size Guide to convert your measurement into the appropriate Stetson size.
What is your shipping policy for domestic orders?
We offer standard ground shipping on all orders within the continental United States. Orders are typically processed within 2-3 business days, and expedited shipping options are available at checkout for an additional fee.
Can I return or exchange my purchase?
Yes, we accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain limited-edition items or final sale products may not be eligible for return.
How should I care for my felt hat?
To maintain the shape and longevity of your felt hat, store it upside down on its crown or on a hat rack. Use a soft-bristled brush to clean off dust in a counter-clockwise motion, and avoid exposing it to high heat or heavy rain.
Do you offer international shipping?
Currently, we ship to a select number of international destinations. Shipping rates and delivery times vary by country and are calculated at the time of checkout based on duties and taxes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and interest-free installment plans through Klarna.